Resolve damaged document error when opening PDF files. If you are a customer or an enterprise IT professional, you can disable the header validation on machines by setting the appropriate preference. You can set this preference per user in HKCU or at the machine level for all users in HKLM. You can use a similar method on Mac OS by modifying the same plist preference. If the AVGeneral key does not exist, create it manually. The HKLM path is generically: HKLM\Software\Adobe\(product name)\(version)\AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. 00. For example, to change the behavior for Acrobat 1. DWORD at this location: HKLM\SOFTWARE\Adobe\Adobe Acrobat\1. AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. The HKCU path is generically: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. 00. For example, to change the behavior for Reader 1. DWORD at this location: HKCU\SOFTWARE\Adobe\Acrobat Reader\1. AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. Always change the product and version number in the preference path to match your installation. · Why won't a PDF file open? A. a PDF file may not open correctly if the reader has not been updated, repaired or installed properly.
This method allows the PDF to display on machines you control.
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